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Help people adopt AI in a way that feels human – grounded in “lived intelligence,” common sense, and empathy. Nurture moving teams from fear of AI to curiosity and confident collaboration. Lead Microsoft Copilot adoption through people‑first communications and Champion networks, surfacing use cases, success stories, and demonstrating clear value ROI. Coach individuals and small businesses to use free, open‑source AI responsibly and creatively. Founder of MVP Viva Explorers, creator of Viva Origami, and architect of a Microsoft‑endorsed Viva Wayfinder onboarding experience. Co‑author of the adoption chapter in “Microsoft Teams Administration Cookbook”, and a regular Microsoft event speaker and blogger. 10 Years MVP. 15 Years GSK Internal Communications. Proudly “the commsiest person in tech and the techiest person in comms.”

More here: 10+ years Working Out Loud

Employee Experiences

Lived Intelligence unlocks AI ROI

Leaders don’t wake up worrying about their people’s AI skills. They wake up thinking: “We spent £2m on Copilot licenses and what did we actually get for it?” That’s where I come in. Qualitative proof: stories, behaviours, evidence, human data. Empathy is my “lived intelligence” ACM method. Money is their motivation! I simply translate one…

Employee Experiences

Empathy at Ramadan with Copilot

Working globally means you will sometimes step into spaces that aren’t your own. The question isn’t whether that feels uncomfortable, it’s how you respond. In this case, Copilot helped us build understanding very thoughtfully and with great care.

Employee Experiences

Prompt happiness with positivi-Tea

International Happiness Day! This year’s theme explores the relationship between social media and happiness, highlighting the potential challenges for our wellbeing as well as ways we can all use tech for good. Now with AI.

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Through the lens of Teams